skrish

Data segmentation. Segmentation of existing customers to find similar customers. With a reasonable number of paying customers there is always a sub segment who find you valuable. Wish we had invested more time finding more customers similar to that segment early on.

I enjoyed reading this interview with GoSquared founder. We did this over several weeks of iteration, deliberately over written text, chipping away at the ideas than trying to do a podcast. Would love to hear your feedback on the format.

In terms of competitive landscape – through GoSquared’s history, we’ve been thrown off course far too much by over analysing competition.

In our early days, we found ourselves being compared to other companies thanks to publications like TechCrunch who loved to report on a battle taking place. Investors also seem to love to back “the leader in the space” so they inherently need to define a “space” for you to exist in.

Our thinking has evolved tremendously since we were in our early twenties building GoSquared. We absolutely keep an eye on others in our space – who doesn’t? – but we don’t use that to fuel our decisions, and we don’t use that to make us anxious or fearful.

We keep looking at where our customers are going, what they’re asking for, and how their lives are changing. I believe if you can do that, and plot those trendlines, you can set a path out that’s an exciting trajectory, without paying too much attention to other providers in your space.

Krish, founder of Chargebee here. I read your feedback in the comments about EU VAT and understand your preference to not handle this yourself. Thank you for the detailed note. I would love to explore how we can improve our offering to bring the best of both worlds even if it is not possible immediately. My email id is krish at Chargebee. Thanks.

There is volume discount available with assisted solutioning and onboarding from our team for customers with over 1M revenue.

Thank you. Noted. Shared feedback with the team to review the password policy. Could you please give some specific feedback on the UX for customer portal and signout flow? We can setup a 15 min zoom call with you to understand your challenges. I will reach out to you via email if that's OK with you.

Founder of Chargebee here. Thanks for the feedback and this broken experience doesn't make sense. Will check with the team. We will take it up to fix it. Sorry!

This is one of the companies I admire a lot and I also know the founders. I happened to go to their new office opening ceremony today evening to congratulate them. I thought the story is worth sharing as this is a company that is built in my part of the world (and hometown) Chennai. :-) Hope you enjoy reading this.

Thank you @artemis

Thank you, Aiden. I am very happy to see our longtime customers like yourself recommending us in HN. We know there is so much more to do to make things easier and better. I look at Shopify for inspiration to see how long it has taken for them to get their product right by polishing every aspect, feature-by-feature. :)

I am sharing this thread with the team. They will be thrilled to read the feedback. Cheers.

Thank you @foxylion and @homero for mentioning Chargebee.

Krish, Cofounder of Chargebee here. A lot of our customers use Stripe + Chargebee combination as we complement them by leveraging the best features of Stripe. We like the way Stripe.Js, radar and auto card updater etc is beautifully built. (ex: you can pass Stripe token to create a subscription in Chargebee). We continue to build in a way that we let you use those features while providing a full fledged billing system that integrates all the way from CRM, helpdesk /intercom to accounting. Your finance or sales can collect non card, PayPal payments without any changes to the code. Enabling those business users post implementation with support is our core value prop, so that developers don't have to worry about giving internal solutions afterwards.

Give it a spin and for the idea launch stage we have a freemium tier for first $50k usd. If you have any feedback please write to me at Krish at Chargebee.