> However, for many many services you have to rely on others to provide the service better than you could do yourself, as you are limited in time, money and other resources.

I do not criticized the fact of outsourcing when an outsourced service does a better job. This is normal and should be like that.

What I am criticizing however, is outsourcing even when local/home made/OSS solutions are a better and cheaper fit even considering SLA.... just to avoid responsibilities.

This is in my experience common, especially if the management has no technical background, no trust in his team and fear its upper layer.