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A comment on Managing product requests from customer-facing teams. Parent comment

Re:Managing product requests from customer-facing teams by anon73044 on Monday January 06, 2020 @04:23PM (#21973486)
>Solution: Embed an engineer (or build engineers out of support -- who will focus on support problems) and let them fix the bugs that are most important to support (and have full access to pair/partner with greater eng if the bug is gnarly.)

I suggested that once and Risk said it was a "Segregation of Duties" SOX violation. When asked if Support could prioritize bugs to the Dev teams responsible, I was laughed out of the meeting.

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Re:Managing product requests from customer-facing teams by lbotos on Monday January 06, 2020 @05:38PM (#21974268)
My understanding is that Support Engineers following CI/CD & Code Review process can't be a "lone ranger" so it follows the spirit of Segregation of Duties.

But that laugh out of the meeting is real. I've experienced it too.

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