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Re:Managing product requests from customer-facing teams by brettcvz on Monday January 06, 2020 @12:29PM (#21971011)
Totally agree! I use this technique as a complimentary layer to “send all possible feedback my way”. Tactically, we achieve this through having a handful of different “feedback-X” channels for different audiences that people dump feedback into. But over time that can start to feel like a black hole that isn’t listened to, so I like adding this layer on top. Good point though, I can add a clarification to the post.
Re:Managing product requests from customer-facing teams by kareemm on Monday January 06, 2020 @12:41PM (#21971125)
> over time that can start to feel like a black hole that isn’t listened to

Great point. Definitely need to ensure teammates feel like their feedback is making a difference so they keep sharing it!