Concur is an impressive example of how you can make a really simple thing really, really painful.

It has to be complicated so they can justify the expense. If it were as simple as it needed to be, even execs would wonder where the money is being spent; and they don't even use the app!

I was once waiting in a doctor's office about ~4-5 years ago, and sitting close to me was an older lady, perhaps around 60.

A commercial came on the TV in the waiting room for SAP, and this lady started cursing about what a piece of trash it was. I was really shocked. She was not someone I expected to even know what SAP was, but I guess she was an unfortunate user stuck with having to use it in an office somewhere.

Really? I hated S/3 with a passion. Nothing that describes itself and totally bad laid out applications.

I also thought I disliked it. Then we switched to Concur.