This whole idea of basing your entire company’s infrastructure on a non responsive provider is so foreign to me. We have the regular old Business Support Plan with AWS and we can always reach a live person by opening a ticket and starting a live chat. It’s only $100/month minimum or 10% of your monthly spend with discounts. We go through an APN so I doubt we are paying that much even though we are a small company.

All of your vendors are just as responsive.