I had a similar experience with a rideshare service. My driver drove near me, but then pulled into a nearby neighborhood to pick me up. In retrospect, he was probably trying to get me to cancel the ride for the fee. After the ride, he claimed I damaged in internals of his door(?). They slapped me with a $100 charge and refused to dispute it. It took a lot of escalation with Lyft in order to get the $100 charge refunded. The experience has definitely made me more weary of using rideshare services.