Re:Before you call an Uber or a Lyft, you'll want to know ab...
by Operyl on Wednesday November 27, 2019 @04:48PM
(#21652476)
Good luck disputing such a thing, having been a victim of the scam it is _really_ difficult. On the flip side, with my short stint as a driver for Lyft (6 months ish) you wouldn’t believe the attitude that a lot of drivers have, and this is a common thing around my parts (Broward, FL). Drivers literally brag to each other about it, it’s kind of sickening.
In fact, Uber is aware of the fee being potentially unfair / a scam so they already expect you to contest it.
The last sentence of https://help.uber.com/riders/article/i-was-charged-a-cleanin... reads
"If you were charged a cleaning fee you feel is inaccurate or unfair, please let us know here."
The title of this article is very sensationalized. What does the author want? Removing the driver's ability to charge for cleanup fees is not reasonable. Sounds like letting them charge but allowing the rider to contest it is the right compromise. Perhaps asking drivers to upload a photo evidence of the incident would be a nice extra, but it's not like we're going to stop using ridesharing apps because this weird edge case might potentially hypothetically happen to us one day