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Re:GitHub major issues - repos have "lost" commits and site ... by sreitshamer on Sunday January 30, 2011 @08:19AM (#2157979)
Responding is key.

I believe the easiest way to build a successful business (software and/or service business anyway) is to respond promptly. Even if you don't have an answer yet. If you do, your customers will stick with you through almost anything.

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