Anytime I have issues with a bank account I walk into a brick and mortar and talk to someone in person. My Amex has a number on the back and I speak to a person.

Not even sure how to call google. Google Maps has issues with father in laws address. They also have some made up city name near where Ive lived on and off for 30 years, not a single person calls it that. Amazon hides their number or changes the location on their website frequently.

If you typically have a help line, possibly also a physical bank to go to, and if not, you'd reach out to the OCC (https://www.occ.treas.gov/about/index-about.html) and your problem will get solved real fast