Most people won’t switch until something like this happens to them. We shouldn’t go, “just switch!” because it won’t work. And we definitely shouldn’t go, “screw you if you didn’t switch because you didn’t listen”

Yeah, the reason most people don't switch is because it doesn't happen to most people, ever. If you don't like a company's service you switch to a different one, that's how capitalism works, especially services you pay nothing to use.