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Re:Airbnb Plans to Verify Every Listing by umvi on Wednesday November 06, 2019 @04:37PM (#21467662)
Would it kill AirBnB to do random (or even algorithmically-determined) audits?

Auditor signs up for a night in your house. Let's say your listing has fake pictures or fake amenities. Or you try to bait and switch the auditor by having them stay in some crappy other property because the main listing "is having plumbing problems".

Bam, audit failed, your account is frozen, your listings are removed, and you are banned from using AirBnB pending investigation.

Re:Airbnb Plans to Verify Every Listing by zootam on Wednesday November 06, 2019 @08:50PM (#21469672)
i think as part of an audit there would be a lot of questions regarding the gray area of auditing illegal AirBnb listings- ones where you have to pretend to be just 'visiting your friend'.

verifying that a place is abiding by certain standards and has passed AirBnb's audit but still breaking local laws would probably anger lots of neighbors.

lots of illegal listings exist, and auditing would bring that to light even more.

paying a small team of auditors would probably do a ton more damage to the business in terms of losing listings than turning a blind eye or making other attempts for users to indirectly police the issue of misleading or fraudulent listings.

Re:Airbnb Plans to Verify Every Listing by on_and_off on Wednesday November 06, 2019 @11:54PM (#21470521)
Even just having a good customer service seems out of reach of Airbnb.

I recently had some issues with an Airbnb. It was not technically a scam, just an awful host making crazy demands that we cover for their illegal Airbnb.

It was extremely clear that the support wasn't interested at all in helping. I even asked if we could just cancel the reservation (the weirdness started before we arrived), the support agent pressed us to still go there.

In one reservation, Airbnb has moved from a company I liked to one that I will avoid as much as possible and only use if there aren't any hotels available.

Re:Airbnb Plans to Verify Every Listing by tenebrisalietum on Wednesday November 06, 2019 @07:22PM (#21469136)
I have a bedroom in my house that I make available through Airbnb. I live in the house so this isn't an investment-for-Airbnb scenario.

I'm totally down for these audits, but expect the auditor to pay the fee like anyone else if he/she stays, or if he/she consumes the timeslot that I could have sold to someone else.

Re:Airbnb Plans to Verify Every Listing by pas on Wednesday November 06, 2019 @08:16PM (#21469495)
Airlines already do this, they have employees that do QA in plain clothes, naturally they QA the whole process, from ticket purchase through helpdesk and so on.

Even though AirBnB, like airlines has all the data, customers love leaving feedback on rentals.

Re:Airbnb Plans to Verify Every Listing by frostmatthew on Wednesday November 06, 2019 @08:46PM (#21469649)
Yes they would pay, you wouldn't even know the person(s) were conducting an audit. All major hotel chains already do exactly this, typically at least once a year and the property has no idea until weeks later when they get the (very detailed) report.
Re:Airbnb Plans to Verify Every Listing by Plyphon_ on Thursday November 07, 2019 @09:04AM (#21473239)
It's called 'Mystery Shopper' in retail.

https://en.wikipedia.org/wiki/Mystery_shopping

Re:Airbnb Plans to Verify Every Listing by rehasu on Wednesday November 06, 2019 @04:44PM (#21467758)
Just adding a bonus point system and giving bonus points for creating well documented problem tickets would do the same trick, imho.
Re:Airbnb Plans to Verify Every Listing by brnt on Wednesday November 06, 2019 @04:53PM (#21467870)
Anything crowdsourced can and will be gamed. That is the essence of this type of problem.
Re:Airbnb Plans to Verify Every Listing by noodle on Wednesday November 06, 2019 @05:32PM (#21468297)
Particularly since Airbnb is a two way system. I once stayed in a place where I was basically being told to give them 5 stars or else they'd give me 1 star for being a difficult guest.
Re:Airbnb Plans to Verify Every Listing by malkuth23 on Wednesday November 06, 2019 @06:00PM (#21468531)
That is not possible. They were lying to you. You can't see the other's review until you post your review or the review window expires. You can never change your review once posted (though you can comment on a review someone else left).
Re:Airbnb Plans to Verify Every Listing by noodle on Wednesday November 06, 2019 @06:14PM (#21468624)
They were very pushy about asking "are you going to give me 5 stars?" before/during the stay, and saying things like "my business depends on 5 star ratings". Obviously there are lots of paths out of that situation that don't involve someone giving them 5 stars, but I'm sure it works on people.

Edit: it did not work on me

Re:Airbnb Plans to Verify Every Listing by YokoZar on Wednesday November 06, 2019 @05:48PM (#21468436)
How were they planning on doing this? They don't get to see the rating you gave until after their review of you is finalized, and vice-versa.
Re:Airbnb Plans to Verify Every Listing by grawprog on Wednesday November 06, 2019 @05:54PM (#21468473)
I'm curious how they enforce this. I've never used airbnb but what's to stop a host from reading the reviews from a guest account instead of their host one? I'm assuming they're still published publicly but maybe I'm wrong?
Re:Airbnb Plans to Verify Every Listing by YokoZar on Wednesday November 06, 2019 @05:58PM (#21468514)
The review isn't visible to anyone until the period expires. It's not just hidden from the specific host account.
Re:Airbnb Plans to Verify Every Listing by grawprog on Wednesday November 06, 2019 @06:22PM (#21468682)
Ah ok thank you for the clarification.
Re:Airbnb Plans to Verify Every Listing by noodle on Wednesday November 06, 2019 @06:42PM (#21468839)
See my other reply in the thread, but basically, they were doing a lot of stuff that at first seemed like proactive customer service initially, but later seemed much more like scouting to determine if i was going to give them 5 stars or not.
Re:Airbnb Plans to Verify Every Listing by alteria on Wednesday November 06, 2019 @07:01PM (#21468972)
Not all guests know that ratings are hidden until reviews are completed. And for those that know, maybe they were planning on guilting them into it?
Re:Airbnb Plans to Verify Every Listing by orf on Wednesday November 06, 2019 @05:25PM (#21468228)
And auditors (or other internal processes) are never gamed?
Re:Airbnb Plans to Verify Every Listing by tialaramex on Wednesday November 06, 2019 @05:40PM (#21468366)
The trick is to ensure the incentives for the auditors are correctly aligned and to monitor the effects.

For example corporate auditors are paid by the company they're auditing and often actually make all their money providing other services to that same company. Guess how that works out (or read about Enron if you need a hint)

On the other hand I'd say something like the Paris MOU works. The inspectors (they're doing inspection not auditing, although the things they're inspecting are supposed to have already been inspected by the Flag State, so in another sense they're just checking that work) work for the Port State, so their interests aren't directly aligned with the ship owner and it makes sense to hold some vessels, but on the other hand, your ports aren't making money when they are full of ships being inspected or held for defects, so you don't want to go crazy.

One thing I particularly like about the Paris MOU is that it uses statistics to drive feedback. If inspections find that, say, South African flagged vessels (thus supposedly already inspected on behalf of South Africa) are often non-compliant, that flag goes on the Grey List or the Black List and there are MORE inspections of South African vessels. This has two effects, it drives up the cost of choosing the South African flag for your vessels, discouraging you from choosing a flag with bad inspection regime whether because it's cheaper or to save on vessel upkeep - and it enhances the ability to monitor other vessels that might fail too. On the other hand if say, South Africa is doing a great job, any time you inspect a South African flagged vessel it's like it just came out of the factory and every crew member is a world expert who is wide awake and handsomely paid, then South Africa goes on the white list and fewer of their vessels get inspected.

Re:Airbnb Plans to Verify Every Listing by duxup on Wednesday November 06, 2019 @09:42PM (#21469914)
They don't want to know.

All those unfortunate things for you and me are risk mitigation/ cost savings for them.

Re:Airbnb Plans to Verify Every Listing by dzhiurgis on Wednesday November 06, 2019 @06:56PM (#21468939)
Freeze? If they do an audit like that they better sue these criminals to at least a year in jail.
Re:Airbnb Plans to Verify Every Listing by unlinked_dll on Wednesday November 06, 2019 @09:54PM (#21469975)
Thats absurd. Civil tort never results in jail time unless someone commits a criminal offense during the proceedings such as perjury or contempt.

At most AirBNB would have to prove damages, which would be difficult since they profit off dishonesty, or have proceedings that result in consequences for the hosts.

For example I’ve had multiple hosts that lie about the address of their tenancy because they’re renting and not allowed to sublet or short term rent the property as a term of their lease.

Verifying the listings, including deeds/leases would fix this.

Re:Airbnb Plans to Verify Every Listing by dzhiurgis on Thursday November 07, 2019 @01:27AM (#21470931)
Sure some inaccuracies are just inaccuracies - maybe penalise them. But stories like by Vice is just plain fraud, which to me seems very criminal. But I'm far from lawyer and US.
Re:Airbnb Plans to Verify Every Listing by paxys on Wednesday November 06, 2019 @09:58PM (#21469998)
While lots of listings have minor discrepancies, I'm sure outright scams (like the ones described in the recent article) are pretty rare. I doubt doing random audits is going to have a significant enough success rate in finding them to make a difference.
Re:Airbnb Plans to Verify Every Listing by cryptozeus on Wednesday November 06, 2019 @11:27PM (#21470383)
They may already be doing this , at least for research purpose. Sounds like a good idea but difficult to scale.