My Fitbit Ionic stopped working 6 months into the 12 month warranty and they flaked on the warranty anyway.
Many Ionics were secretly sold without the manufacturer's warranty.
The problem turned out to be a shorted capacitor. My secretly-warranty-less ionic was sold during the Great Capacitor Shortage. Coincidence? Maybe. I doubt we'll ever know.
Do you make videos/streams of your work? Would love to watch.
Fitbit said they "had" to refuse my warranty on account of having purchased the watch from an "unauthorized re-seller" because of clones, but their software already checks serial numbers for duplicates and rejects clones, so that sounds like an excuse.
Incidentally, my next watch was a Garmin, and while I tried to buy it from the official Garmin store on Amazon I found a 3rd party store on the receipt, so I contacted Garmin and ask them if this would invalidate my warranty. They said it would not. They made good on that promise two weeks ago when a fatigue crack showed up in the plastic frame.
tl;dr Fuck Fitbit, Go Garmin!
I'm definitely on both sides of the fence.
After Fitbit bought Pebble, they made the ecosystem poorer. The Pebble tech team was stronger than the team that absorbed them.
Fitbit customer service is excellent, but their warranty is bad, and their build quality seems poor.
My Fitbit Ionic (about $300) stopped working one month after the 12 month warranty ran out, and they offered me a 20% discount on my next purchase. They haven't lit up the SiO2 sensor on the Ionic after (3?) years.
Google is great at a lot of things, but how invested are they in being a supplier of a niche, always connected device that collects personal data every second of the ...
Wait a second! Things might be looking up for Fitbit devices! (But maybe not the users)