I think it's a combination of astroturfing and owners trying to convince themselves they made the right decision.
I wish the battery life was better, and I think Microsoft is missing out by not having the detachable keyboard have a small battery onboard so that you could use the keyboard on the side while you're drawing. But it's my favorite mobile device, and I'm not joking, astroturfing, or anything like that.
They actually did come out with an accessory that would attach onto the keyboard and do that, but it also was discontinued a long time ago.
https://www.zdnet.com/article/microsoft-quietly-discontinues...
I assume both devices didn't do well enough on their own (otherwise they'd still be made today) to justify creating one that did both.
When I first heard of the Surface, what I thought it'd be: a bad laptop and a worse tablet.
After I read and heard people raving about how great it was for years, what I thought it'd be when I finally got to use one: a great laptop and a good-enough tablet.
What it was when I finally got to use it, very much to my surprise at that point: a bad laptop and a worse tablet.
I don't get it.