I get this argument about having millions of users reporting stuff. But just have a look at Facebook and Google's balance sheet, and the figures that other non profitable monopolies raise. However big the support team needs to be should be their problem, or rather part of their plan. And if they don't have enough money for a big enough team (or just don't prioritise support enough), then honestly, I don't think it's truly scalable or sustainable. And eventually we as consumers will learn. This whole tech pump and dump (or promise something and change it later when it's time to profit[1]) wave is new, and we're just beginning to learn how companies change once they have enough leverage.

I'm sure if they don't take customer support seriously, they will pay a price for it in the long run.

Would just like to clarify, that I don't think expecting personal support for non-paid services is reasonable. But as a paid customer (for e.g. of Uber), one should at least be able to call an IVR. But these cos. deliberately make it harder for you to get their numbers.

[1]for e.g. how youtube was free speech and niche artists, how google would get you to the result the quickest