What is a "good enough" return experience? When I've tried to use it, I have to pay money and my own time to organise and ship things back to them. I only get that money back if they decide I was right to return the item. I can only return the item in a very short window after it is purchased.

People seem to talk about amazon as if it has some unprecedented customer service and that is why it's so successful. But this is the bare minimum for pretty much any shop. Is it different in America?

> What is a "good enough" return experience? When I've tried to use it, I have to pay money and my own time to organise and ship things back to them. I only get that money back if they decide I was right to return the item. I can only return the item in a very short window after it is purchased.

I feel like you didn't returns something with Amazon, but a third party seller instead.

Amazon will ship you the replacement as soon as you confirm and give you a return shipping label to print and stick on the package, which you can bring to your local post office. The process is quite painless.

> I can only return the item in a very short window after it is purchased.

Their return windows is 30 days for most stuff, which is good enough.

In most civilized countries shipping counterfeit items knowingly is Illegal as F. Return policy ranges from useless to encouraging to break the law.