Re:The Profitability Challenge for Challenger Banks
by Marsymars on Saturday October 12, 2019 @11:14PM
(#21238108)
> There is no telephone support and no in app support until after you are logged in. Apparently you have to contact them via Facebook or Twitter for assistance.
The legacy banks all seem to be moving to voice-recognition IVR systems which primarily exist to provide the same service as the website/app, but in a more frustrating manner.
If I had a problem that could be solved on the website, I wouldn't be calling in the first place...
The legacy banks all seem to be moving to voice-recognition IVR systems which primarily exist to provide the same service as the website/app, but in a more frustrating manner.
If I had a problem that could be solved on the website, I wouldn't be calling in the first place...