Re:Why Enterprise Software Sucks
by unethical_ban on Friday October 11, 2019 @04:57PM
(#21228397)
I don't think it's either/or. You make a good second point.
We have ServiceNow where I work. It is, in a way, SUPER customizable for tons of workflows... if you don't mind your workflow/work request being labeled a "shopping cart" with a "checkout".
Meanwhile, my team has an internally built request system. Bottle/SQLite (later converted to mssql). Built it with three people in three months with feedback from actual users (requests and fulfillment). It is so good, other team who were forced onto SNow were and still are jealous.
There are some downsides to maintenance, and it still doesn't have the API we wish it had, but damnit if it isn't 100x the form they built out for us in SNow.
We have ServiceNow where I work. It is, in a way, SUPER customizable for tons of workflows... if you don't mind your workflow/work request being labeled a "shopping cart" with a "checkout".
Meanwhile, my team has an internally built request system. Bottle/SQLite (later converted to mssql). Built it with three people in three months with feedback from actual users (requests and fulfillment). It is so good, other team who were forced onto SNow were and still are jealous.
There are some downsides to maintenance, and it still doesn't have the API we wish it had, but damnit if it isn't 100x the form they built out for us in SNow.