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Re:I was just subjected to the most credible phishing attemp... by zamalek on Wednesday October 09, 2019 @01:20PM (#21205416)
Pro-tip, perform mutual authentication:

"Can you give a reference number (they will have a case number), and tell me where I can find your department's number on your website please. [Edit] I will call you back."

I've never had a bank or other financial institution have a problem with this approach. I don't give myself the opportunity to be fooled, because all of us can be fooled, it's how I respond to every single call from a business.

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