If you're not actively collecting statistics from your users, then you're missing out on a huge amount of information.
The biggest gains for me have been:
1. when I could discontinue previous OS version (3.x) support because most of my users had transitioned to 4.x
2. It lets me know which features my users are actually using so that I can focus on enhancing and refining them.
3. It lets me know how many installs vs. sales that I have. And yes, this includes any pirated copies.
Users that mail you for support or hints, I generally ask them what device they use. There are a lot of iPod touches out there.
Edit: That is, from iTunes Connect. Maybe your pals use some sort of usage logging/statistics from within the app.