Your argument certainly has validity, but the bottom line is that our customers don't interact with the choice of what to listen to (which is kind of the core idea of the product) on a day to day basis.

And, whatever philosophy we bring to the table is really neither here nor there. Our customers (apparently) like our product enough to buy it, and we have really low return rates, and the customer support emails (which I literally respond to 100% of) are almost exclusively positive and outright friendly. But that doesn't mean you have to like the product! And anyway the point of the blog post was to explain how our business works operationally - not to promote (or defend) the product itself.

An iPhone has approximately the same level of technical complexity as a Saturn V rocket. One can be used by a toddler; the other needed the entire might of the military-industrial complex to successfully operate.

Apparent complexity matters just as much as real complexity.

I <3 this.