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Re:A developer goes to a DevOps conference by tjalfi on Sunday September 29, 2019 @11:03AM (#21107407)
Have you looked at their ticket queue?

It could be a matter of work in progress or internal bottlenecks.

[0] has a good summary of WIP after the heading titled "Why Do We Need To Visualize IT Work And Control WIP?".

TLDR - read the Phoenix Project.

[0] https://itrevolution.com/resource-guide-for-the-phoenix-proj...

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