A Tale of Two Terminals: Beijing Terminal 3 and Heathrow Terminal 5

Re:A Tale of Two Terminals: Beijing Terminal 3 and Heathrow ... by maxklein on Saturday January 15, 2011 @07:45PM (#2108247)

China is successful with these things because they have a large number of excess staff, and the staff are very obedient. Britain typically has too few staff, and the staff are very independent.

A person who has been to a chinese restaurant in china will understand the difference.

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Re:A Tale of Two Terminals: Beijing Terminal 3 and Heathrow ... by sabj on Saturday January 15, 2011 @09:05PM (#2108398)

Service industries in China can't be expected to be superior based on their personnel numbers alone. Cultural paradigms can produce good and bad results - as when poorly paid workers with no expectations of tips and customers accustomed to certain things lead to a custom where to summon waistaff all you can do is loudly yell '服务员'...

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Re:A Tale of Two Terminals: Beijing Terminal 3 and Heathrow ... by waterside81 on Sunday January 16, 2011 @08:42AM (#2109325)

服务员 means "Waiter" - thank you Google Translate!

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Re:A Tale of Two Terminals: Beijing Terminal 3 and Heathrow ... by garply on Sunday January 16, 2011 @12:42AM (#2108786)

I've lived in Beijing for years, and I have to say Chinese restaurant service is on the whole pretty horrible compared to restaurant service in societies with tipping.

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Re:A Tale of Two Terminals: Beijing Terminal 3 and Heathrow ... by anto1ne on Sunday January 16, 2011 @11:27AM (#2109581)

can't agree more with this, even in high-end places, service is awful. But I don't think tipping has anything to do with it.

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