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A comment on RaptorCS Power9 Blackbird PC: An expensive mistake. Parent comment

Re:RaptorCS Power9 Blackbird PC: An expensive mistake by ksec on Monday September 23, 2019 @02:10PM (#21051703)
>Raptor is a small company and one guy is fronting most of the support load so keep trying, he's not out to screw any customers or provide an inferior product.

But Radio Silence for a few months... surely that is a bit too much?

On the other hand I didn't know Raptor was this small.

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Re:RaptorCS Power9 Blackbird PC: An expensive mistake by tpearson-raptor on Monday September 23, 2019 @07:01PM (#21054685)
It's not that small, the information above is not accurate.

However, I think people that do not see what we see in the support system are greatly underestimating the volume of Email an OEM/ODM receives on a daily basis, which then must be filtered and sorted through to determine the valid issues from the flood of spam and general inquiries. It's not something we have a solution for yet.

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