which side of the company? i "dealt" with AWS "support" in the past, where they were super eager to send us a representative and sales deals at the beginning, then it was probably 2 orders of magnitude higher turn around interval when it came to technical issues.

to be fair i'm not sure what their retail help setup is.

we were a small fry spending wise so it's ok, but let's not kid ourselves, they aren't pro-customer after you're on the platform unless you're throwing around serious cash.