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A comment on Tell HN: Stripe brought my business to a dead stop. Parent comment

Re:Tell HN: Stripe brought my business to a dead stop by tempsy on Friday September 20, 2019 @05:28PM (#21031476)
Not true. It just depends on the ethos of the company. I wouldn’t call Amazon support “amazing” but it’s clear they have properly scaled their human staff to reasonably accommodate the number of customers they have.

Have you ever tried doing the same for a Google product? Guarantee their optimizing for operational efficiency and not customer happiness. At all.

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Re:Tell HN: Stripe brought my business to a dead stop by maximente on Sunday September 22, 2019 @05:37PM (#21044114)
which side of the company? i "dealt" with AWS "support" in the past, where they were super eager to send us a representative and sales deals at the beginning, then it was probably 2 orders of magnitude higher turn around interval when it came to technical issues.

to be fair i'm not sure what their retail help setup is.

we were a small fry spending wise so it's ok, but let's not kid ourselves, they aren't pro-customer after you're on the platform unless you're throwing around serious cash.

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