Re:Tell HN: Stripe brought my business to a dead stop
by YawningAngel on Friday September 20, 2019 @05:25PM
(#21031440)
Eh. What private company can't decide to cease doing business with you without recourse? People just seem weirdly blind to counterparty risk in financial services.
So, I'd like to see Stripe feel enough heat that they decide that any time they suspend service for a customer, that customer is (1) immediately entitled to talk to a live person at Stripe with the authority to undo the suspension (probably probationary and with limits while being appealed and investigated) and (2) guaranteed a quick resolution process that involves access to real people with authority.
If Stripe's policies are that going with them means living with a Sword of Damocles forever hanging over your head, that should be well-advertised whenever they are discussed.