Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla...
by slimsag on Tuesday September 17, 2019 @05:24PM
(#21000233)
I really appreciate / admire the care you all have for devs by being a part of the conversation on HN. Support is _hard work_. I am a dev at a similar startup (Sourcegraph) and always try to take a page out of your book by being responsive and caring online in a similar manner.
But yeah my team (of 3 members lol) was spun up primarily because Sid our CEO wants to make sure that everyone in the company is plugged into what users are saying about us, and he cares about hackernews specifically since GitLab was founded here [1]. So my team mainly just triages mentions about us so devs/managers/etc don't miss feedback but can still focus on their jobs. I do see first-hand that everyone in the company really does care about what people are experiencing.
[1] https://about.gitlab.com/company/history/#2012-gitlabcom