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A comment on Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO. Parent comment

Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by aeonflux on Tuesday September 17, 2019 @10:30AM (#20995535)
I can totally relate to that. In flood of notifications I missed information about expiring CC. Instead of somehow soft-locking the account they just downgraded it and all my integrations, hooks and god knows what just blowed. I managed to fix the CC in 5 minutes, but many months after I am still recovering from that disaster. Support replied that they did send warning so I should just FO.
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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by en-us on Tuesday September 17, 2019 @11:33AM (#20996403)
IMO at that point since you have to rebuild everything anyway, just rebuild it with a different vendor. No reason to stay with a company that treats you like that.
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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by tyingq on Tuesday September 17, 2019 @11:18AM (#20996178)
That's a terrible process. As you say, a "soft lock" of some kind is the obvious fix. They are basically encouraging you to jump ship because at that point, it's a similar effort to move to another vendor.
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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by 52-6F-62 on Tuesday September 17, 2019 @12:22PM (#20997025)
Oh that's odd. We've been running into CC issues on our team and we were "disabled". So we had no access to our production repos but AFAIK nothing was downgraded.
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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by scient on Tuesday September 17, 2019 @11:56AM (#20996715)
So you are blaming them for your own fault?
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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by gnud on Tuesday September 17, 2019 @12:03PM (#20996798)
Pretty sure he's blaming them for deleting all his configurations, not for disabling them once the CC bounced.

And I agree. If that happened to me, I would move, without a doubt.

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Re:Gitlab More Than Doubles Valuation to $2.75B Ahead of Pla... by hombre_fatal on Tuesday September 17, 2019 @12:22PM (#20997013)
There are graceful, helpful ways to deal with accidents, and then there are awful, hostile ways.

Ideally your service provider helps you through accidents. Both sides benefit from that.

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