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A comment on McDonald's is to replace human servers with voice gen in its US drive-throughs. Parent comment

Re:McDonald's is to replace human servers with voice gen in ... by blisterpeanuts on Wednesday September 11, 2019 @09:16PM (#20946652)
"Can I substitute the Artisan Grilled Chicken Sandwich for the Buttermilk Crispy Chicken Sandwich in Meal #6 if I don't get the fries?"

"Can I get a burger with two patties?"

Personally I usually just order what's on the menu but there must be lots of people asking for substitutions or modifications. That's the general public for you. I wonder how this "AI" is going to handle it.

Probably it will just pass the order to a human if it totally doesn't get it, rather than risk screwing it up too badly. Or maybe McDonald's has already figured out how much it will cost to re-do someone's meal versus having another human on the payroll.

[ Parent | on HN ]
Re:McDonald's is to replace human servers with voice gen in ... by aczerepinski on Wednesday September 11, 2019 @09:54PM (#20946971)
This is where the engineers have an opportunity to hide the best easter eggs.
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