McDonald's is to replace human servers with voice gen in its US drive-throughs

Re:McDonald's is to replace human servers with voice gen in ... by Krasnol on Wednesday September 11, 2019 @09:07PM (#20946565)

Please hold on, we'll connect you with our teleoperator.

"Hello this is Lakshmi, how may I help you?"

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Re:McDonald's is to replace human servers with voice gen in ... by Scoundreller on Wednesday September 11, 2019 @09:23PM (#20946711)

McDonalds trialled a remote operated drive-through a long time ago.

I think they found that orders were a couple seconds faster. Dunno why they didn't go forward with it: the outsourcing advantages are obvious.

Found the article: 2006 NYT: https://www.nytimes.com/2006/04/11/technology/the-longdistan...

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Re:McDonald's is to replace human servers with voice gen in ... by tracker1 on Wednesday September 11, 2019 @09:38PM (#20946832)

I think Wendy's did that for remote order takers... they found it worked better, and had more accuracy with dedicated/shared staff taking orders for multiple locations.

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