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A comment on Maturity. Parent comment

Re:Maturity by ekianjo on Monday September 09, 2019 @07:33PM (#20923673)
Not sure why NPS is being used everywhere these days. Basically it makes all levels of "bad" just as bad as each other. What's so hard about using distributions?
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Re:Maturity by lucasmullens on Monday September 09, 2019 @07:56PM (#20923825)
Distributions are harder to track over time. Coming up with a single metric is really helpful for A/B tests and seeing how your product changes over time.
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Re:Maturity by pritianka on Monday September 09, 2019 @09:32PM (#20924353)
Agree. It's about consistency over time (and now across companies and products with the adoption) vs perfect.
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