News for hackers. Stuff that matters.

A comment on Maturity.

Re:Maturity by atsaloli on Monday September 09, 2019 @05:56PM (#20922920)
> Lovable: Provides an elevated user experience that customers love as measured by NPS.

NPS = Net Promoter Score

https://en.wikipedia.org/wiki/Net_Promoter

[ Parent | on HN ]
Re:Maturity by ekianjo on Monday September 09, 2019 @07:33PM (#20923673)
Not sure why NPS is being used everywhere these days. Basically it makes all levels of "bad" just as bad as each other. What's so hard about using distributions?
[ Parent | on HN ]
Re:Maturity by lucasmullens on Monday September 09, 2019 @07:56PM (#20923825)
Distributions are harder to track over time. Coming up with a single metric is really helpful for A/B tests and seeing how your product changes over time.
[ Parent | on HN ]
Re:Maturity by pritianka on Monday September 09, 2019 @09:32PM (#20924353)
Agree. It's about consistency over time (and now across companies and products with the adoption) vs perfect.
[ Parent | on HN ]
Re:Maturity by sytse on Monday September 09, 2019 @08:57PM (#20924166)
Correct, to be specific we measure PNPS https://about.gitlab.com/handbook/product/metrics/#paid-net-...

We'll try to link from the legend but since it is automatically generated this is hard.

[ Parent | on HN ]
Re:Maturity by joshlambert on Monday September 09, 2019 @10:15PM (#20924546)
Merge request to link to our definition of PNPS: https://gitlab.com/gitlab-com/www-gitlab-com/merge_requests/.... Should be merged momentarily.
[ Parent | on HN ]