What happens if a company that uses Software A has good motivation to use B, but their support functions don't understand B? Aren't the support functions supposed to improve by seeking to understand B, even at the initial inconvenience of time and resources?
In a .gov environment, we literally paid 5x more for certain services because the contract terms demanded were too costly or onerous for OEMs to handle. So everything funneled through middlemen of dubious value, who basically borrowed money, pushed paper and carried insurance for a vig that pushed up the price.
The procurement people were very happy, because they got their three bids that varied less than 1%.
Also, Amazon doesn’t have the same reputation as Google for killing products, so it’s a pretty safe bet. And AWS will be around for quite a long time. The financial stability of MongoDB (the company) isn’t as guaranteed.
Maybe the parent’s company’s processes did work in this case.
It's not about the safety of the bet, because from an OSS perspective, the issue seems to be that many are moving away from MongoDB to something even more opaque. I don't follow AWS, but do they publish a roadmap of planned changes in their document DB?