It’s not unreliability for a majority, though. That would imply over 50% of laptops have required repairs, which is a ludicrous number. There is literally no evidence of that.

A vocal minority, yes. That can’t seem to accept that it is a minority.

If you follow the rule of 1-9-90, for every outspoken person in the community, there are 90 others who are silently working around the issues with their keyboard.

And does it really matter whether it’s a minority or a majority? Perhaps I should have worded it as a “significant number of users” to avoid the hangup on one word.

It does matter if it’s a minority or a majority! Words like “completely unacceptable”, “should be illegal”, “never again” are thrown around with abandon, painting a false picture of what’s actually going on: a substantial quality issue for a minority (10-20%?) number of users, but perceived by social media participants to be a vast majority (60%+).

Misperceptions such as these lead to lots of mistaken beliefs about far reaching issues.