Oh - but it gets worse. I had my keyboard replaced a year ago, and it took over a week. In Norway they don't stock US International keyboards, which I can accept, but they can't (or won't, hard to tell) order a replacement unit before taking it into service. So it has to stay with them while they wait a 3-5 days just to get the spare parts. Great!
I was about to walk out of the store when they told me they needed my password to run "keyboard diagnostics" and that they were unsure wether or not KEYS FALLING OFF was covered by warranty.
But yeah given the known widespread keyboard issues for the Macbooks...
In general you never know with people :P. We also bought tablets/phones. Guy came in with his kids, kid tries to sell us a kindle fire that's in great condition that he "found in the woods" - right the woods? Do you mean somebodies backpack?
He's lucky he has an Apple Store to go to. I had to turn in my 2017 MBP to a "Authorized Service Provider" who in turn had to send it in to Apple. I was without my machine for 10 days (luckily I still had my old, working 2012 MBPr I could just imagine my machine onto and keep working)
I assume you installed an image of your 2017 machine onto the 2012 machine... but the idea of imagining onto a machine is a nice one.
In the past 5 or so years, however, Apple has consistently been killing their 3rd party repair eco system, as well documented by Louis Rossmann. The idea that they may recommend a 3rd party repair source seems unimaginable, but further, most 3rd party repair basically involves sending the package to Apple repair anyways, as they’re not allowed to make changes on their own for anything but a small subset of issues.
https://www.apple.com/newsroom/2019/08/apple-offers-customer...
> New Independent Repair Provider Program Expands Genuine Parts Access to More Repair Businesses
> Cupertino, California — Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.
> “To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”
For "most common out-of-warranty iPhone repairs" I'd bet they're talking about batteries and screens. Especially alongside the recent "battery health" change where it only gives stats for Apple's batteries.
I've been recommended them before, it's not unimaginable, and no, they generally don't send it to Apple (source: a good friend who works at London Drugs, which has a fairly good Apple-authorized computer shop inside of its various locations in Canada). If the laptop itself isn't serviceable (e.g. rare things like diagnosed catastrophic mainboard failure) they will just replace it from repair stock if it's under warranty. The top case / keyboard IS serviceable by most third party outlets to my understanding.
My 2015 MBP is affected by the battery recall and they want 2-3 weeks to send it off to a repair centre to have the battery replaced. No chance to have it done in-store owing to safety concerns (which I'm not sure I entirely buy given that it's an overheating issue, but it's hard to tell without the full details). And no budging on the timeframe or possibility of a loaner. One of the more frustrating customer service experiences.
Not that I'd like to be in charge of organising a recall of 500,000 laptops.
If you really have to understand the pain, the laptops are banned in Indian flights (domestic and international)[1]. Imagine a company issued laptop not being usable at an important customer exhibition and a lag of 2-3 weeks :-(
https://www.livemint.com/technology/tech-news/specific-model...
It seems like the tighter spacing and lower travel result in more unintentional key presses.
But these are not business type products, macbook pro laptops are luxury consumer goods if anything.
What are you basing this woefully uninformed statement on? Countless companies issue MBPs to their staff.
The thread from @getify ( https://twitter.com/getify/status/1165300052463480832 ) on having to wait 3 days for a repair, even though it is done in-store is truly infuriating. He is absolutely right that it makes no sense to have to leave a computer sitting around doing nothing, and you should just be able to be told to bring it back when your computer would be 24 hours away from being repaired. The computer isn't being shipped anywhere, but Apple must still severely hamper your productivity on a product you spent thousands of dollars on.
Their constant reference to a "small minority of users experiencing this" in light of these huge delays at the store for a super-quick and simple fix has become insulting. I won't register anywhere as someone "experiencing this issue" since I don't have 3 days to not use my computer for a fix that will probably break again in months.