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Re:Amazon has proven unable or unwilling to effectively poli... by bostik on Friday August 23, 2019 @01:38PM (#20780202)
> because customer experience isn’t a KPI and so won’t get them promoted?

In a way, I think you may be on to something. At least indirectly.

Amazon are constantly pushing the narrative that they are obsessively customer-focused and constantly thinking about long term. I have my reasons to believe this might have been true at one time, but now is mostly about optics.

Having interviewed at the company a few years back, there sure was no long-term thinking about anything they internally advocate for potential new hires.[ß] To be honest, I was only exposed to one segment of their business, but I still find it hard to believe that kind of culture would be limited to a single part.

ß: an extreme example: one of their more senior managers explained to me that a 1-year old team is already too old and ready to be disbanded. Knowing, from personal experience, that it can take two years to build a well-functioning team - that was a massive red flag.

Re:Amazon has proven unable or unwilling to effectively poli... by senderista on Friday August 23, 2019 @02:44PM (#20781048)
During my time there I never saw any evidence that they cared about employee retention. The same pain points came up year after year on the tech survey, and were invariably ignored.
Re:Amazon has proven unable or unwilling to effectively poli... by losteric on Friday August 23, 2019 @03:59PM (#20781968)
Amazon is customer obsessed in the same way that Google does no evil.