What kind of google people are you contacting though? From what I have heard its very easy to contact someone who will help you set up your ads account to spend money but I imagine its a lot harder to find someone who can do anymore than show you how to use the product.

Even with Google ads, there are plenty of 7-figure spenders who have trouble reaching customer service.

Hmm, at least where I am in Australia the Google Ads 1800 number is listed three times before I even login: https://ads.google.com/intl/en_AU/home/

That's for reaching a basic customer support line that'll do little more than tell you where to put in your credit card info. If you need serious help, especially with account problems, you better know someone inside.

I have called their 1800 number and they have been fairly helpful. Maybe I am just lucky.