Re:Why does unsubscribing from a newsletter take “a few days”?
by pilsetnieks on Wednesday July 31, 2019 @09:55PM
(#20580549)
The technology behind it all could actually function perfectly but in reality an overworked marketing intern grabs a csv file from their desktop, opens it in Excel, compares and manually removes the unsubscribes (from another csv file that's delivered to them daily by email because that's easier) because "that's how it's always been done around here", then saves it as "June email push (1)(1) copy 2 (1)(1)(1)(1).xls" on their desktop, deletes all their subscriber lists in Mailchimp, as per the usual procedure, and imports "June email push (1)(1) copy 2 (1)(1)(1).xls" from their desktop, and sends out whatever.
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Re:Why does unsubscribing from a newsletter take “a few days”?
by Fr0styMatt88 on Wednesday July 31, 2019 @11:02PM
(#20580787)
So much this. These kinds of workflows are far more common than you would think they’d be, looking in from the outside.
This is true even if your company has in-house developers. At the small company I work for, we have barely enough developer bandwidth to cover most things related to our core products as it is. Improving internal support processes just isn’t even on the radar for us as a dev team. So those things either get contracted out (where we as a dev team may have limited or no evaluation input with regards to the quality of the solution), purchased (again with little or no input from us as devs) or are built ad-hoc by the less technical side of the business.
Companies have a lot of internal moving parts and resource limitations that together lead to these kinds of things.
Re:Why does unsubscribing from a newsletter take “a few days”?
by JMTQp8lwXL on Wednesday July 31, 2019 @10:13PM
(#20580618)
The fact that the company is run so inefficiently seems to be a separate problem from the technical feasibility.