Re:How we send 22k emails every hour
by rahimnathwani on Monday July 29, 2019 @11:01AM
(#20555276)
Your self-hosted plans look very cheap to me. $1699 to $4999 including 'Unlimited lifetime technical support'.
Unless you can invest those revenues at some very high rate of return, the annual return on the money you put aside to support future support costs won't pay for much.
e.g. if you put $1699 in the bank and earn 2% interest, that $40 in annual interest might buy you an hour of someone's time to provide support to that client.
Of course, I might be wrong, but I reckon you could offer free support for the first year only, and charge ~20% per year for upgrades and support.
And my point might be totally irrelevant if all your clients go with the SaaS option.
Unless you can invest those revenues at some very high rate of return, the annual return on the money you put aside to support future support costs won't pay for much.
e.g. if you put $1699 in the bank and earn 2% interest, that $40 in annual interest might buy you an hour of someone's time to provide support to that client.
Of course, I might be wrong, but I reckon you could offer free support for the first year only, and charge ~20% per year for upgrades and support.
And my point might be totally irrelevant if all your clients go with the SaaS option.