Re:I Took Apple To Court And Won, Twice
by jasonlotito on Tuesday July 23, 2019 @12:32PM
(#20508004)
> Are you saying that HP and Dell offer this level of support to individual consumers through vendors for a nominal fee?
I can answer this for Dell (Alienware).
Yes. At a price comparable to Apple Care (Around $300 at the time, it was 5 years ago). This was for my Alienware device. The power supply died because I was dumb and had plugged the computer directly into the wall, and there was a power surge. Replacement wasn't literally the next day as I'd called in the evening after the cutoff time. But still, it was one day after that. When I got home, it was fixed. No fuss, no muss. Online support had me go through a few things before they'd send out a repair guy, but it wasn't anything unreasonable. It was the only time I needed a repair.
The price I paid covered 3 years of that level of service, the same as Apple Care.
Edit: Because I saw you ask in other locations: this was just me personally buying through Dell's website.
I can answer this for Dell (Alienware).
Yes. At a price comparable to Apple Care (Around $300 at the time, it was 5 years ago). This was for my Alienware device. The power supply died because I was dumb and had plugged the computer directly into the wall, and there was a power surge. Replacement wasn't literally the next day as I'd called in the evening after the cutoff time. But still, it was one day after that. When I got home, it was fixed. No fuss, no muss. Online support had me go through a few things before they'd send out a repair guy, but it wasn't anything unreasonable. It was the only time I needed a repair.
The price I paid covered 3 years of that level of service, the same as Apple Care.
Edit: Because I saw you ask in other locations: this was just me personally buying through Dell's website.