I had a similar experience, except it was Portland OR - came in because a key was stuck, the tech said he saw some smudging on my screen and asked if they should just go ahead and replace that too since it's covered - the "bill" which was all free to me was something like $800. Turned around in a day.

I wonder if these out of country operations are being denied the cash required to the repairs or if they just have problems getting parts so they end up being much more stingy about replacement?