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A comment on I Took Apple To Court And Won, Twice. Parent comment

Re:I Took Apple To Court And Won, Twice by n_u_l_l on Tuesday July 23, 2019 @11:13AM (#20507351)
Which store? I had multiple bad experiences with the Apple Store in The Hague but the experience with the Apple Store in Amsterdam was great.
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Re:I Took Apple To Court And Won, Twice by LeonM on Tuesday July 23, 2019 @11:29AM (#20507512)
The Hague.

Asked them to replace the battery on my MBP (out of warranty), got it back with non-functioning USB ports. Had to return it 3 times, every time I got it back I tested the USB ports inside the store only to demonstrate that the problem still wasn't fixed. Eventually they even tried to convince me that this was a software bug.

After 6 weeks without working USB ports I got really angry and they finally agreed to replace the broken motherboard. When I got it back my laptop worked but it had a different keyboard installed (Dutch, instead of US intl). I complained about that and they told me that I was lying (even though a had the purchase receipt with the US keyboard option).

After that I gave up and bought a Lenovo, haven't looked back since.

The service in Amsterdam may be better, but traveling to the city center of Amsterdam twice just to get my laptop repaired is not acceptable.

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