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A comment on Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day. Parent comment

Re:Amazon Accidentally Sold $13k Camera Gear for $100 on Pri... by moksly on Thursday July 18, 2019 @02:58AM (#20467426)
Is it really about morals? I see it more as a service that makes people chose your site over the competition. It basically boils down to “the customer is always right”, doesn’t it?

Morally the customer isn’t always right, but you sell more when you protect them from their own mistakes as well as yours.

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Re:Amazon Accidentally Sold $13k Camera Gear for $100 on Pri... by close04 on Thursday July 18, 2019 @03:29AM (#20467585)
> Morally the customer isn’t always right

The customer isn't always right regardless of metric. That saying is just a distilled version of "treat your customers right even when they're wrong and you will gain more than you lose". But it's a choice the shop makes, it's not a law. And many customers (try to) abuse it.

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