Re:Malicious apps infect 25M Android devices with 'Agent Smi...
by donarb on Thursday July 11, 2019 @12:24PM
(#20412853)
Apple has had a battery replacement option for quite a few years. Apple Store employees don't work on commission, so a customer coming in with a battery problem would most likely be offered the battery replacement option before being sold a new phone.
Re:Malicious apps infect 25M Android devices with 'Agent Smi...
by yyyk on Thursday July 11, 2019 @02:11PM
(#20413906)
Employees can only give answers they know about, and a general battery issue was denied by Apple. That they didn't tell their own employees does not clear Apple from misleading their customers.
Aside, I'm pretty sure that Apple Stores do care about margin, and so do employees that identify with their business or are encouraged by their managers, but I am not accusing them (the employees) of anything.
That was nearly outright fraud which went swimmingly well. The big issue wasn't so much the unannouced throttling. It was that Apple knew that a lot of customers had battery issues but misled them (by denying the entire issue) so that they'll buy a new device. Instead, the debate turned on slightly more defencible for Apple.
Slightly more defencible, because while Apple _says_ that was done to counteract the battery issues, nobody knows whether iOS really checked battery state and didn't just throttle all older models indiscriminately. The latter would be rather convenient for the bottom line.