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A comment on California law banning bots from pretending to be real people without disclosure. Parent comment

Re:California law banning bots from pretending to be real pe... by jacquesm on Friday July 05, 2019 @06:38AM (#20361430)
They may save on average, but that's just shifting the expense to the customer in terms of wasted time. If there is anything I've learned over 30 years of running businesses that being disrespectful towards your customers' time it is that you will end up losing those customers.
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Re:California law banning bots from pretending to be real pe... by headsoup on Friday July 05, 2019 @07:06AM (#20361560)
The saving grace for these online services seems to basically just be that the potential customer base is so ridiculously huge that it still pays vs effort required. Same for the big social giants etc.

No matter how many people know better, there are plenty more that don't.

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