California law banning bots from pretending to be real people without disclosure

Re:California law banning bots from pretending to be real pe... by luckylion on Friday July 05, 2019 @02:27AM (#20360287)

> Or, as you did, just say something that puts them off script.

I don't know about that. Does Amazon's support use bots? Or are they just in a remote call center using auto translate to communicate with customers?

Because in general, they appear like bots to me: they will parse for key words and reply to those, ignoring context and subtle differences that make their replies sound weird.

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Re:California law banning bots from pretending to be real pe... by egypturnash on Friday July 05, 2019 @10:57AM (#20362968)

My support experience with Amazon Fulfillment involved several months of going back and forth with what I think were humans whose native language was not English, bound by a script, until I learnt that the shortcut to getting an actual human who is allowed to deviate from a script is sending an email to Bezos.

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Re:California law banning bots from pretending to be real pe... by WalterBright on Friday July 05, 2019 @03:12AM (#20360474)

I doubt it would be better than their email reply bot, which is transparently inept. I wouldn't mind an email bot if it got me what I needed, but it was useless.

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Re:California law banning bots from pretending to be real pe... by viraptor on Friday July 05, 2019 @03:37AM (#20360583)

> Does Amazon's support use bots?

Depends on the section of Amazon. AWS enterprise support does not.

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Re:California law banning bots from pretending to be real pe... by luckylion on Friday July 05, 2019 @03:51AM (#20360649)

I'm talking about retail / security.

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