Currently they're fairly easy to spot -- if you work in tech, anyhow. A lot of money will be put into making them harder and harder to spot. I'm glad to see this law come at the beginning of that process, so there isn't an established industry that can put money into fighting it.

> Or, as you did, just say something that puts them off script.

I don't know about that. Does Amazon's support use bots? Or are they just in a remote call center using auto translate to communicate with customers?

Because in general, they appear like bots to me: they will parse for key words and reply to those, ignoring context and subtle differences that make their replies sound weird.

My support experience with Amazon Fulfillment involved several months of going back and forth with what I think were humans whose native language was not English, bound by a script, until I learnt that the shortcut to getting an actual human who is allowed to deviate from a script is sending an email to Bezos.

I doubt it would be better than their email reply bot, which is transparently inept. I wouldn't mind an email bot if it got me what I needed, but it was useless.

> Does Amazon's support use bots?

Depends on the section of Amazon. AWS enterprise support does not.

I'm talking about retail / security.

I guess you didn't watch the Google I/O presentation earlier this year (which is probably what this law is about I would guess): https://www.youtube.com/watch?v=D5VN56jQMWM

It was selected out of a large number of tests they made. So while it sounds good, I'll remain skeptical for now.