For working in that field, the arrogance of CloudFlare is still unbelievable to me.

After their huge Cloudbleed issue with the addition of this one, they continue to call out everyone through their blog posts. And everyone seems fine with it because they are a hype company.

I don't use CloudFlare nor have any interest in them, but I don't see the arrogance. The issues CloudFlare have are things everyone takes seriously and are working very hard on. Deployment and memory safety are hard problems that happens to the best of the best. It happens Google, Amazon and Facebook. If anything the idea that this would damaging, because it is more public, is arrogant. If CloudFlare would be saying that everything is fine you might have a point, but they aren't. Just like the other companies mentioned they seem to be improving their routines, programming and infrastructure to try and mitigate these problems.

What they are criticising however are things like not adopting new protocols or not taking things that affects everyone seriously. This isn't something that would happen if people were trying. And the response from some of the industry is "we know what we are doing", and shortly after the same thing happens again and again and again.

So I don't really see CloudFlare being that arrogant, if anything it's the "you are not better than us" from some parts of the industry that is. The day I see CloudFlare not trying I would be happy calling them arrogant. But if anything I would caution that they are too successful by trying more than most.

> The issues CloudFlare have are things everyone takes seriously and are working very hard on. Deployment and memory safety are hard problems that happens to the best of the best.

Cloudflare improved a lot. You can see just from what they're open sourcing that the usage of go and rust increased significantly. And I'm sure we'll notice improvements in deployment practices.

When Cloudbleed happened I was very vocal and skeptical, but this is different. Everyone makes mistakes.

> Cloudflare improved a lot. You can see just from what they're open sourcing that the usage of go and rust increased significantly.

You say this like using trendy languages implicitly indicates improvement.

As a random outsider who really couldn't care less about the service CloudFlare provides: their responses to outages and transparency is really great and I wish more tech companies would do the same. It gets tiring hearing about large outages at over services/providers and only learning that they were caused by "network partitions", or other networking issues. Every company has to deal with these issues and CloudFlare does an awesome job at letting me at least learn something about what went wrong when these incidents happen.

We’ve actually had our data leaked by one of their engineers working in his free time. He found an open database and leaked in to the press. He was probably just scanning random ip ranges and stumbled upon it and I don’t think he was targeting CF clients in particular. Hopefully they will stay humble and fix their own issues first. On a side note an anecdote came out of that leak... We were then contacted by this big name tech website if the data is ours, before they published the article. Unfortunately the author sent us an email via his @gmail address which did not add to his credibility so his email was brushed off for a day or two until we saw it published. Can’t say if it was a dark pattern of his to not use his work email to notify us or not...

If he wasn't doing it as his job, using a work mail address to contact someone over a security issue sounds like it would have been a bad idea.