Except whenever I ask them for the 2 cents, the answer is “well, there are three different ways you could accomplish that, and we aren’t going to tell you which to use — we recommend you hire an implementation consultant”. Which is a total waste of time.

And I don’t have time or room to get into how awful Salesforce documentation and support are if you try to implement anything yourself. As far as I can tell, the reason they tell you to hire a consultant is that only the consultants have the experience to know the literally unwritten rules.

When I really tried to pin them down on some of these implementation questions, the Salesforce folks actually said “well, we don’t recommend self-implementation”. So when you read all that stuff about it being a development platform, be aware that means for consultants, not you!

So if they’re being paid to develop trust...well, that’s the opposite of what they did.